If your computer doesn't recognize your connected device, you might see an unknown error or a '0xE' error. If you do, follow these steps and try to connect your device again after each step:

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Download Mobile Phones drivers for Windows, firmware, bios, tools, utilities. Download smartphone drivers or install DriverPack Solution software for driver scan and update.

1. Make sure that your iOS or iPadOS device is unlocked and on the Home screen.
2. Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
3. Make sure that your device is turned on.
4. If you see a Trust this Computer alert, unlock your device and tap Trust.
5. Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
6. Restart your computer.
7. Restart your device:
8. Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.
   

For more help, follow the steps below for your Mac or Windows PC.

* Learn how to connect iPad Pro (11-inch) or iPad Pro 12.9-inch (3rd generation) to your computer.

If you use a Mac

1. Connect your iOS or iPadOS device and make sure that it's unlocked and on the Home screen.
2. On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.
3. From the list on the left, select USB.
4. If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. If you don't see your device or still need help, contact Apple Support.
   

If you use a Windows PC

The steps differ depending on if you downloaded iTunes from the Microsoft Store or from Apple.

If you downloaded iTunes from the Microsoft Store

Follow these steps to reinstall the Apple Mobile Device USB driver:

1. Disconnect your device from your computer.
2. Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
3. Click and hold (or right-click) the Start button, then choose Device Manager.
4. Locate and expand the Portable Devices section.
   
5. Look for your connected device (such as Apple iPhone), then right-click on the device name and choose Update driver.
   
6. Select 'Search automatically for updated driver software.'
7. After the software installs, go to Settings > Update & Security > Windows Update and verify that no other updates are available.
8. Open iTunes.

If you downloaded iTunes from Apple

Follow these steps to reinstall the Apple Mobile Device USB driver:

1. Disconnect your device from your computer.
2. Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
3. Press the Windows and R key on your keyboard to open the Run command.
4. In the Run window, enter:
   %ProgramFiles%Common FilesAppleMobile Device SupportDrivers
5. Click OK.
6. Right-click on the usbaapl64.inf or usbaapl.inf file and choose Install.
   You might see other files that start with usbaapl64 or usbaapl. Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file.
7. Disconnect your device from your computer, then restart your computer.
8. Reconnect your device and open iTunes.

If your device still isn't recognized

Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager:

1. Press the Windows and R key on your keyboard to open the Run command.
2. In the Run window, enter devmgmt.msc, then click OK. Device Manager should open.
3. Locate and expand the Universal Serial Bus controllers section.
4. Look for the Apple Mobile Device USB driver.
   

If you don't see the Apple Mobile Device USB Driver or you see Unknown Device:

• Connect your device to your computer with a different USB cable.
• Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support.

If you see the Apple Mobile Device USB driver with an error symbol:

If you see , , or next to the Apple Mobile Device USB driver, follow these steps:

1. Restart the Apple Mobile Device Service.
2. Check for and resolve issues with third-party security software, then restart your computer.
3. Try to install the usbaapl64.inf or usbaapl.inf file again.

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Whatever, if you have a Nexus 6, Samsung Galaxy S7 or HTC One M10, sooner or later you'll find yourself having to deal with the USB drivers. And you need to install the proper driver on your computer so the phone can be recognized. These blessed drivers do not need anything else but to make a connection between computers and Android phone via USB cable.

The USB drivers are critical if you want to transfer files from your Smartphone to your computer, to perform a backup of your data, upload new mp3 files on your Smartphone, update the firmware of your Android or manually perform more complicated procedures such as unlocking the bootloader or root.

Before you connect your Android device to your computer simply I recommend you to enable USB debugging mode on your Android Smartphone: To do this simply go to the Settings -> About phone -> Developer options and put a checkmark or toggle on 'USB Debugging'.

Once that is done, it is time to install the Android driver on your PC. In addition, simply connect your device with USB cable to your computer for the first time. The following methods apply to Windows 10, Windows 8, Windows 7, Windows Vista and Windows XP.

Method 1: Install USB Driver for Android Phone Automatically

The computer will do everything automatically! The first time you connect Android phone to your computer via USB cable. After waiting a few seconds, you will see a window that notifies you to install USB drivers. You need to be a little patience because the computer will download USB driver from online and this takes a few minutes to complete. If the process goes well, then you can see the device name on File Explorer.

What to do when the computer does not recognize the device and therefore does not install the USB driver? This could occur in the event of a malfunction of USB connection, given by a defective cable or a hardware problem. In this case, I recommend you to try a new USB cable and verify that the port of your phone is clean and no visible damages.

Method 2: Install USB Driver for Android Phone Manually

But still you can't connect your device. Don't panic. With a quick search on the web, you can retrieve any device drivers and install them manually:

1. Search on Google:

If these drivers are not installed automatically, instead you have to arrange for manually and I explain how in below.

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Step 1: Plug your Android phone into your PC via USB cable. From the desktop of your computer right-click on the icon 'My Computer' or 'This PC' and then select 'MANAGE'.

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Step 2: In the window that opens, find and click on the Universal Serial Bus controllers, and select all the drivers that are installed. If there is a selection of yellow color before or after the driver then download and install the USB drivers and connect the USB cable again.

Step 3: If you notice any driver not installed, then select it with the right button and then click on 'Update Driver'. In the next step, they will be offered two options: 'Search automatically updating drivers' or 'Select a driver from your computer'. If you have no idea where they placed the drivers on your PC, choose the automatic solution.

Step 4: Once the driver update is found will be automatically installed and you can try again to connect your Android device via USB to your PC to manage data.

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